Privacy Statement

We are not after your personal data. However, we sometimes need it to properly deliver our services, protect your brand, and provide you with a pleasant experience on our website. We handle your data with care, collect only what is truly necessary, and do not retain it longer than needed.


Who are we?

Cratos
Savannahweg 17
3542 AW Utrecht
E-mail: info@cratos.nl

We are responsible for the processing of your personal data and, of course, do so in accordance with the GDPR (General Data Protection Regulation), the Telecommunications Act, and other relevant legislation.

Which data do we collect and why?

We only collect data that is necessary for providing our services.

Under Dutch law, we are required to register the correct name and address details of our clients. This is because an internet provider is obligated to cooperate with judicial requests concerning the disclosure of certain data and the interception of internet traffic by authorities. For example, this may involve a police investigation into someone distributing child pornography via the internet.

Depending on your interaction with us, this may include:

  • Name and company name
  • Address details
  • E-mailadres
  • Bank account number (if required for payment)
  • Phone number
  • Content of your contact request
  • Traffic data*
  • IP address and browser information (via cookies)

While using our digital services, we record certain data that is necessary for providing the service and ensuring its security. These so-called traffic data include information such as connection times, IP addresses, and data usage, and are used solely for operational, analytical, and legal purposes. Traffic information are used for transmitting communication via an electronic communications network and/or for its billing. We use this data, for example, to resolve malfunctions, investigate complaints, or monitor data limits. This includes, among other things:

  • Time of access
  • IP-adres
  • Username or customer number
  • Technical data about your connection or use of our customer portals

In addition, we collect limited data from visitors who only use our website. This includes, among other things:

  • Anonymized IP address
  • Browser and device information
  • Visit and click behavior on our website

We process this data for the following purposes:

  • To carry out services or transport assignments
  • To contact you or handle your request
  • To handle invoicing and payment
  • To comply with legal obligations (such as tax retention requirements)
  • To improve our website using analytical data
  • To send you marketing communications (only with your consent)


    On what basis do we process your data?


    We process your personal data on the basis of:

    • Performance of a contract
    • Your consent (which you can withdraw at any time)
    • Legal obligations
    • Legitimate interest (such as improving our website or services)


    Marketing communication

    We will only send you news or updates about our services if you have given explicit consent. You can unsubscribe at any time via the unsubscribe link in our emails or by sending an email to info@cratos.nl.


    Cookies

    When you first visit our website, we display a cookie banner. Here, you can indicate which cookies you do or do not accept.

    We use:

    • Functional cookies – necessary for the proper functioning of the site
    • Analytical cookies – to measure and improve the use of our site
    • Marketing cookies – for measuring campaigns through Google Ads

    We only place these analytical cookies after you have given your consent.


    Security

    Your data is securely stored in a protected online environment. We use an encrypted HTTPS connection (identifiable by the padlock icon in your browser), just like banks do. Only authorized employees have access to your data.


    Where do we store your data?

    Our systems are hosted within the European Union. If we share data with parties outside the EU (e.g., via Google), we ensure appropriate security measures, such as standard contracts approved by the EU.


    Processors

    For certain services, we work with external parties, such as hosting, email, and analytics. We have signed data processing agreements with these parties that specify how they must handle your data securely and responsibly.

    • Vimexx (webhosting)
    • Microsoft 365 (e-mail)
    • Mailchimp (e-mailmarketing)
    • Twinfield (boekhouding)
    • Google Analytics (website-analyse)
    • Google Ads (advertenties)
    • Hotjar (gebruikersinteractie en UX-onderzoek)
    • Microsoft OneDrive (cloudopslag)
    • Our own online portal (ERP & CRM system)


    Automated decision-making and profiling

    We do not make decisions based on automated processing or profiling that have adverse effects on you.


    How long do we retain your data?

    We do not retain personal data longer than necessary. In general, we apply the following retention periods:

    • Service-related data: as long as necessary to fulfill our agreement and for as long as we are legally required to retain this data.
    • Marketing data: until you withdraw your consent or we no longer consider the data necessary.
    • Quote requests without follow-up: as long as necessary to provide our service and for as long as we are legally required to retain this data.


    Your rights

    You have the right to:

    • Access your data
    • Have them corrected or deleted
    • Withdraw your consent
    • Object to processing
    • Have your data transferred to another party
    • Request restriction of processing

    You can send an email to info@cratos.nl for this purpose.. For verification, we may ask you to send a redacted copy of your ID.


    Data Protection Officer

    We are not required to appoint a Data Protection Officer (DPO) and have therefore not done so. For all privacy-related questions, you can contact us at info@cratos.nl.